Technology

Customer Success Analyst (Remote)

Belo Horizonte   |   Intern


12min App is a customer-oriented company, which is precisely why we put so much effort into nurturing and improving the relationship with our users. Solving problems, interacting with our users, relaying their concerns, implementing their demands is what is expected from the customer support team in order to build a better UX experience. If you want to be a part of a growing team, then don’t hesitate to join 12min.


Some background about the company


Founded in Belo Horizonte, Brazil - 12min was built as a gateway to learning and flexibility for both the employees and the users. 

Here at 12min, we are driven by a shared vision - shortening the path to knowledge. We believe that one of the ways to make the world a better place for everyone is to ensure that information is easily obtainable and relevant. Reading more, learning more, developing faster, is also something we want to make possible through our app as we strive to create a great learning experience - anytime, anywhere.

In a nutshell, 12min app specializes in extracting the key takeaways from bestsellers and creating bit-sized microbooks, accessible via audio or text in approximately 12 minutes. More than that, 12min is a personal development app, leaving no stone unturned in an attempt to offer diverse content, packed up with actionable information.


Responsibilities

  • Interact with users and respond to their queries via email

  • Respond to app store comments and keep in mind that “The Customer is Always Right”

  • Respond to social media messages (Facebook, Instagram, Twitter)

  • Deliver reports, and speak on behalf of the users

  • We do not believe in micromanagement, which makes personal responsibility a big part of our culture.

  • Self-motivated and self-organized to meet deadlines and perform tasks.


Preferred Qualifications

  • Impeccable Portuguese and advanced English (we are an international company)

  • Ability to solve problems

  • Keeping a cool head (don’t take anything mean personally 😎)

  • Great communication skills and resilience to meet deadlines

  • MUST - Experience in customer success and CRM Softwares

  • MUST - Copywriting abilities 


What’s in it for you?

  • Flexible working hours.

  • Rapid career growth opportunity

  • Possibility to work anywhere in the world.

  • Annual trip to Brazil to meet the other members of the company.

  • Budget for personal training and other advantages.





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